Alarm Response England

Prime Secure have been providing customers across England with bespoke security solutions for over 25 years.
When you utilise our services for your alarm response services, our SIA licensed security team will be deployed to your site the moment your alarm system is triggered.

This will ensure you have an effective response to ongoing incidents in real time 24 hours a day, reducing the risk of theft, vandalism, and other criminal activity whilst protecting your staff and reducing insurance premiums.


Prime Secure Systems Ltd t/a Prime Secure holds SIA approved contractor status for the provision of security guarding services.

What do our clients say?

Alarm Response Services

Prime Secure offers a highly effective and extremely professional alarm response service for customers in many different industries across England.

Your security is our priority at all times and our alarm response officers will use their years of experience and extensive training to provide an excellent service at all times.
Some of the most common sectors that require extra protection that we provide alarm response services for on a regular basis include:


Construction sites are prime targets for theft and property damage in England, with extensive materials, equipment, and vehicles all attractive targets to criminals.

In the UK alone, approximately £800m is lost from the construction industry every single year as a result of vandalism ad theft, and paying expensive replacement costs could compromise the profitability of your entire project.

At Prime Secure we provide industry leading mobile CCTV towers and alarm systems to customers in the construction industry creating a powerful deterrent and giving you peace of mind that no one will be able to enter your site undetected.

This alarm system will be monitored 24 hours a day at our alarm response centre and, if a breach is detected, a team of rapid response security officers will be dispatched to your site.

Once on site, our highly trained SIA licensed guards will check for signs of a break in, deal with any ongoing incidents, and reset the alarm system in the case of false alarms.

Void Property

Any property is at its most vulnerable when unoccupied, and the faster that a professional security team can respond to alarm activations the lower the risk of damage or theft.

The moment that an alarm activation is detected we will deploy a team of qualified fully trained security guards to your property.

With local offices all across England, no matter the location of your void property, when you choose Prime Secure for your alarm response services, you can rest assured that your security will be on site extremely quickly to limit the damage caused as a result of criminal activity.

Every property has different security needs so we will also work alongside you as the owner to determine a set of protocols and procedures that will be followed to the letter when an incident is big attended.


For any business, the ongoing costs of running and maintaining an office or other commercial space is a major part of overall expenditure.

For this reason, the last thing you need is for these costs to soar even further as a result of criminal damage.

By trusting your alarm response and key holding services to Prime Secure, you can make sure that all security breaches are treated with the utmost professionalism.

As a designated key holder for your company we can also be the contact point for any communication with the emergency services, meaning that should the police or fire brigade need to attend the site we will handle the entire process, keeping you and your staff out of harm’s way.


Taking advantage of Prime Secure’s excellent key holding service is a fantastic way to ensure effective rapid alarm response, protect staff, and reduce insurance premiums.

What is a Keyholding Service?

Keyholding involves providing an individual or security firm with a set of keys to your property in order to gain access should an emergency situation arise.
Typical keyholding responsibilities include:
  • Attending the site when alarms are activated
  • Resetting the system after a false alarm.
  • Ensuring the site is secure at the end of the work day and managing access control during the day.
  • Checking the site is safe and secure when opening up in the morning.

Why use a professional security firm for keyholding services?

If you are serious about having an effective alarm response service, you should always entrust your keyholding duties to a respected professional security company such as Prime Secure.

Effective Incident Response

The main role of a keyholder is to deal with security problems that arise on the premises.

All our SIA licensed guards have extensive training in all security guarding roles and are primed to deal with intruders, identify signs of forced access, and securing entry points.

It is unlikely that an untrained member of staff will be able to carry out security procedures close to as effectively as our staff, meaning that the chances of theft and vandalism is much higher.

Protect Staff

Not only would a staff member be less effective in an emergency situation than professional keyholding companies, their lack of experience and training means the risk of injury or assault is much higher.

As a business owner, you have a legal obligation to protect your staff to the best of your ability and if they come to harm whilst attending an alarm activation you could find yourself facing significant fines, or worse under the Corporate Manslaughter and Corporate Homicide Act 2007.

By using the keyholding security services of Prime Secure you will ensure that all your security protocols are followed to the letter, whilst keeping staff well out of harm’s way, and giving you the best chance of your alarm response service preventing crime in real time.

Save Money

Delegating your alarm response and key holding to Prime Secure is a great investment that will save you a significant amount of money over time.

Some of the ways that we can help you save money include:

Reducing Insurance premiums
If insurers know that your security is provided by an SIA accredited firm they may well offer you better premiums due to the lower risk of having to payout.

Repairs and replacements
Rapid alarm response from a security key holding service reduces the chance of theft and vandalism which can be extremely costly to deal with.

Optimise security protocols
A professional security team will provide regular incident reports and make recommendations for improving your security for the future. This advice will reduce the chances of repeat incidents and the expenses attached.

Contact Prime Secure

Prime Secure is the leading supplier of alarm response and key holding services to customers across England.
As a company that holds SIA approved contractor accreditation, our services are carefully regulated and you can be confident that in the event of an emergency situation, your security is in safe hands.

To join our range of satisfied commercial clients, for more information on any of our services, or for a free quotation, call us today on 0345 88 88 333.

Get in touch...

Contact/Landing Page Form

By submitting this form you consent to your data from this form being collected and stored to be used according to our privacy policy


Are you interested in joining a fast-moving company that puts its people first? Read on to find out more about life at Prime Secure. Join us at Prime Secure for a rewarding role with long term career opportunities.