HOW WE SUPPORT
Prime Secure understands that people are key to our business. It’s all very well having market-leading technology, but it’s our unrivalled level of service and attention to detail that keeps our many satisfied clients coming back.
Technology is fantastic, and allows companies to make significant savings on security costs compared to manned alternatives but, as everyone knows, technology is only great when it works.
Our service and support teams excel at keeping in regular contact with our clients, remotely checking systems and undertaking site visits to ensure the desired level of coverage is maintained, and generally providing a level of service that we believe you simply won’t find elsewhere.
Just as our numerous accreditations speak to the quality of service that Prime Secure delivers, the information detailed below is designed to illustrate just how seriously we take our staff’s wellbeing, welfare, training and, most importantly, the quality of service they deliver to you.
For each role we seek to fill, the relevant line manager will work with HR to compose a detailed job description.
A minimum of 2 face to face meetings is mandatory, with some candidates being required to create and deliver a presentation as part of a third interview round.
If suitable candidates are not identified within the first three weeks, both the job description, advert and salary are reviewed before another advert is placed.
The first three days of any new employee is comprised of e-learning and presentations which deliver information regarding:
- Company overview
- Relevant department information
- Health & safety
- Diversity & equality
- Our values
- Our commitment to customer service
- Our charitable initiatives
A bespoke 3-month integration plan is composed in conjunction with HR and the new employee’s department. This plan is designed to ensure the employee is provided with all the information required to get them up to speed and capable of delivering the level of service we expect from a Prime Secure member of staff.
Meetings are held each month to ensure both the employee and Prime Secure are happy with their progress and any areas where additional training or support are required are identified.
We carefully structure the first year of each new start, setting targets for training, qualifications and development. Monthly catch-ups are held to ensure deadlines are being met and providing additional support and training where required.
Our yearly appraisal is a comprehensive meeting designed to cover all areas of our employees’ needs, progression, wellbeing and more.
Nothing is off the table in this meeting. We don’t see our staff as just employees. First and foremost they are people, and we want them to feel happy, fulfilled, supported, and that they are in a career where they can always seek to improve and progress.
We undertake regular compliance visits to ensure their personnel are correctly dressed, equipped and provided for in terms of heat, light etc. This helps ensure our staff are comfortable in their roles and are providing the level of service we pride ourselves on.
At Prime Secure we go further than most and every six months our compliance and welfare visits tackle the welfare of the guard in general. Mental health issues can drastically affect the performance of an employee, so we take extra care to make sure our staff are as happy at home and will support them in any way necessary should issues arise.
Our approach has identified several instances of mental wellbeing issues over the years and has directly helped members of staff experiencing problems.
Much like our Fiver Initiative and Waking Watch Initiative, we don’t do these things because we have to, we do it because we care and we genuinely want to be the best company we can be and look after our employees properly.
Mental Health First Aid (MHFA) is an internationally recognised training course, created specifically to train individuals in the skills required to identify signs of poor mental health and provide assistance.
In 2018, it was recorded that more than 16 million (one in four people) in the UK had experienced mental health issues and that 15.4 million days were lost to work-related stress and mental health problems.
Our Mental Health First Aiders are on hand for anyone at Prime Secure to speak freely and confidentially about any issues affecting them, whether at work or home, and we choose to help employees wherever possible, regardless of whether the cause of the mental stress is work-related or not. Our people are our people, and we want them to be as happy and fulfilled as possible.
Thanks to our staff wellbeing initiatives our turnover of staff is low, and so we always look to speak with employees to find out where they want to be in 5 or 10 years. We prepare training and development programs designed to get them where they want to be and we continue to grow together. Underpinning all of this is our belief that happy and fulfilled employees who feel their life is on track will deliver a higher quality of service and be a pleasure to deal with.
Monthly, low-key interactions designed to keep an eye on staff and help us identify any areas we need to work on as quickly as possible. These meetings are less defined than others and are designed to let the employee voice what’s on their mind. You’d be amazed at the improvements we’ve made to the company and practices as the result of these regular chats. Above all though, it’s about keeping everyone happy and delivering the service we’re famed for.
Our HR department does amazing work undertaking all of the above. Providing our staff with regular satisfaction and feedback surveys helps us to continue to improve ourselves, and make sure that, like our employees, our HR staff are the best that they can be.
Our Guard Champion sees an experienced security guard adopt the role of Guard Champion. This role is a bit like the captain of a sports team, providing a link between our guards and management.
It is a proven fact that individuals are more likely to raise issues with a colleague than a superior, and we want to hear about any and all issues, good or bad.
We can only improve on things that we know can be improved upon, and we understand that our staff who physically deliver our guard services often have innovative ideas that can help us improve our service.
It can be daunting to raise such issues with management, so our Guard Champion is designed to encourage dialogue and mutual improvement wherever possible.
At Prime Secure, we expect the highest level of personal conduct from all our staff. Our Company is a friendly, respectful and ethical place to work. As representatives of our company, it is the responsibility of all to make sure we uphold this culture. We encourage this not just in the work place, but as a guiding principle for life.
- Plain Speaking
- Service Delivery
- Attend work on time.
- Carry out the duties of their post to the very best of their ability.
- Put the client first.
- Behave in a way that is respectful and helpful to colleagues and clients alike.
- Be a positive influence in the workplace.
- Be an honest employee and keep a transparent relationship with their line manager.
- Advise their Line Manager of any significant change of circumstances such as criminal charges or court hearing.
- Immediately report to their line manager any signs of potential harassment, bullying, victimization or indeed any other actions that may go against the culture of our company.
- Represent the company to the best of their ability when you are not at their workplace.
- Avoid any situation that you feel may bring the company into disrepute.
- Attend work in a fit condition to carry out their duties effectively
- Treat company property with respect.