Concierge security

PRIME SECURE are one of the UK’s leading providers of concierge security services.

A bespoke high quality concierge service is an essential asset for company buildings, office blocks, residential flat buildings, and a range of other commercial locations.

Perfect concierge services are difficult to provide, requiring a nuanced balance between fantastic customer service and air-tight security.

In order to achieve this desired combination, all Prime Secure’s SIA licensed concierge security officers undergo an extensive training regime focussing on adaptability, customer relations, and security skills.

Why Choose Prime Secure?

There is no one better equipped to provide a security concierge service than Prime Secure’s expert security guards.

With excellent service of paramount importance, we have a team devoted to developing the ideal training programme, giving our guards all the skills that they need to be successful.

This allows us to maximise the safety of staff, clients, residents, and visitors within any building, whilst leaving a lasting impression of professionalism and customer aid.

Just some of the benefits of choosing Prime Secure as your concierge security company include:

Unrivalled Accreditation

Prime Secure is one of the UK’s most highly accredited security companies, holding many qualifications guaranteeing a high quality service.

We are an SIA approved contractor, with all our security concierge security guards vetted to British Standard BS 7858 and checked on the DBS database.

When in the field all our concierge staff operates under BS 7299, a professional standard meaning they are obliged to follow a strict code of practice whilst providing security services.

Comprehensive training

Our concierge security guards are fully trained in a range of different skills so they are able to deal with anything that is thrown at them once on duty.

Some of the key skills that all our officers are trained in include identifying suspicious activity, assisting customers, preventing anti social behaviour, basic first aid, and access control.

Flexible dress code

At Prime, we operate a flexible dress code for our concierge security guard services.

Whilst it is important that your security is visible and their role is clear, in order to act as an active deterrent to potential intruders, this shouldn’t have to compromise the carefully created atmosphere in your property.

Every client we deal with has a different idea of what they want their concierge staff to dress like and we have a uniform department who will be happy to work with you to create the perfect look.

For example, many of our customers prefer a more formal look for their front of house staff and we will make sure that our staff is smartly dressed at all times when on site.

Many years experience

Prime Secure has vast experience in the concierge industry and has been providing bespoke security services in the UK for over 25 years.

You won’t find anyone better placed to provide concierge security for your business or apartment buildings and we will go above and beyond to protect your premises and those inside.

Who needs concierge security?

Some of the clients that we provide concierge security duties for on a regular basis include:
  • Office Blocks
  • Government buildings
  • Retail stores
  • Shopping centres
  • Construction sites
  • Hotels
  • University housing
  • Residential apartment buildings
  • Concierge security duties

    The services provided by your concierge staff will be very much dependent on your security requirements and the characteristics of your building.
    Some of the most common aspects of concierge security

    Customer Assistance

    Your security staff will usually be the first person a visitor sees when they enter your building so it is essential they make a good impression.

    As your concierge security will normally man a reception desk, one of their major roles will be to assist guests, customers, tenants, and employees with any enquiries they have.

    They may also carry out a range of other reception duties such as directing calls, taking bookings, directing guests to the appropriate locations within the building, and dealing with service people.

    Dealing with Intruders

    Whilst your concierge staff will deal with some administrative duties, their main responsibility is to keep your employees or residents safe from intruders.
    We ensure that all our guards have the ability to deal with confrontation and criminal activity.

    As they are operating in high traffic areas, our officers are skilled at identifying suspicious behaviour from a distance, flagging any potentially hazardous situations before they develop.

    Alarm Response

    Manned guarding is just one part of an effective security system and an optimised alarm system should always be installed for maximum protection.

    Should your alarm be activated your concierge security staff will respond to the threat in the appropriate manner.

    In the event that the emergency services need to be contacted, they will do so, and keep all civilians out of the vicinity whilst waiting for them to arrive.

    Access Control

    Controlling building access is another key part of concierge security, making sure that only authorised individuals are able to enter the building.

    Concierge services include verifying the accreditation of any individual attempting to enter your building.

    Modern access control incorporates the very latest in technology, with fingerprint biometric scanners and facial recognition software all frequently used to make sure that those entering certain areas are who they say they are.

    As a leader in the security industry, providing many such technologies to our own clients, all of Prime Secure’s concierge staff are fully trained in operating and monitoring such equipment to deal with technical faults and ensure they are not being tampered with.

    Contact Prime Secure Today

    If you are looking for highly qualified fully trained concierge staff for your building, contact Prime Secure today and our expert team will be delighted to assist you.

    With over 25 years of real world experience, when you leave the security of your offices in our hands you can be confident that residents, staff, and visitors will be protected from harm at all times whilst simultaneously receiving excellent customer service.

    We have local offices all over the UK, with a head office in Glasgow and London, so no location is too remote or inaccessible for us to handle.
    For a free, no obligation quote, contact us by phone on 0345 88 88 333, or by email at

Get in touch


Prime Secure operate the Fiver Initiative, our charity arm which sees us ring fence profits and encourage our CCTV clients to join us in donating to local charities and community organisations in the areas we work in.


Prime Secure operate the Fiver Initiative, our charity arm which sees us ring fence profits and encourage our CCTV clients to join us in donating to local charities and community organisations in the areas we work in.